New Beginnings

Cancellation Policy

Time is a very limited commodity, once lost it cannot be regained. My massage therapy & personal training practice, a time-dependent business, is run by appointments. This assures you of your time appointed massage or personal training session and that your appointment will be on time. Seldom, if ever, do we start late. If you are late, the appointment will end at the appointed hour, which penalizes you and not the other person scheduled after you. That is only fair! If you find it necessary to cancel or change an appointment, please allow at least 24 hours prior notice. Any changes or cancellations (or missed appointments) less than 24 hours in advance, will obligate you to pay for the originally scheduled hour. Should a substitute be found to fill your appointment, no charge will be made for the missed appointment. (I will not "double" dip.") I will go out of my way to be fair - and you are expected to do the same. Fortunately, this policy has not been abused since I have been in practice. In fact, most clients have voluntarily paid for their missed appointments. It is an embarrassing situation to have to enforce this policy, but that is business. Should you feel that this policy is unreasonable, please discuss it with me. I value our relationship and hope that we can continue it on a professional and sound basis. Hopefully, you benefit from your sessions as much as I enjoy having you as one of my clients. Michael Hale, Neuromuscular Therapist ISSA Certified Personal Trainer

Contact Details

• Genuine Massage & Fitness, Whitney Drive, Jurupa Valley, CA, USA